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4 New Vans Arrive

Posted on 01/07/2013 by Simon Edmondson

4 New Vans Arrive

We are very pleased to announce that we are in the process of taking delivery of four new Mercedes long wheel base sprinters.
Three of the vans will be servicing one of our clients as additions to their fleet and therefore the colours of the vehicles have been chosen to match the customer’s livery.
In addition we now have 4 class 2 drivers who are either driving our trucks or are stepping in for clients when their drivers are off sick.

Warehousing

Many manufacturers, retailers, wholesalers and distributors  no longer require expensive warehousing or require additional facilities during peak periods.
We now offer storage for 1 pallet up to 4,000 pallets meaning we can handle all our client’s demands. Our premises are secure, alarmed and sits on a secured site with manned gates outside office hours to enhance security. The warehouse is open between 7am and 7pm for deliveries and collections, however we can operate a 24 hours a day subject to prior agreement.

Picking and Packing

With the increase in on line shopping as well as off-site storage we have seen an increase in the demand for picking and packing. We will then pick the order from their stock stored in our facility, pack it and then despatch the goods via our overnight courier network.   Outsourcing order fulfilment us brings real cost savings to a sales based company who do not have to take on premises and staff. Charges are based on space used for storage as well as activity, saving the fixed costs normally associated with these operations.
Our staff have the capability to cope with seasonal changes to your business as well.

Customer Survey Update

We are very please to confirm that Gavin who won the free drawer for completing our last customer satisfaction survey has now received his case of wine.
Furthermore, although the results from the survey were excellent a couple of comments were made which we have now acted on and have been satisfactorily rectified.
Customer satisfaction is very important to us at Rap-Ex Couriers and forms an important part of our ISO 9001 accreditation for quality assurance which we have held for the last five years.
Being ISO 9001 accredited means that when you instruct Rap-Ex Couriers you can be assured that the standard of our work is consistently high, our drivers are monitored and all the relevant paperwork will be supplied at all times. We will also keep you informed of the progress of your delivery from start to finish.
By working to this standard has meant that we maintain a high level of customer retention and our clients are our best advert.
The next survey will be sent out in August. If you wish to participate please send your details to
sedmondson@rap-excouriers.co.uk.
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